A Tier 3 Support Engineer from Trusteer provided the fix (Rapport version 1205.8).  It solved the problem for me.  Here is the link I was given to download this version: https://trusteer.exavault.com/share/view/exo-gvdm939m-6r11kbij I did have some issues installing the new version.  If you have unistalled Rapport already, I wouldn't think you would have to repeat my experience.  Here's what I went through: First I tried to install Rapport (1205.8) in my user account. The install program failed and said I must log in to an Admin account.  I logged out of my user account, logged in to my Admin account, and tried again.  This time it said I must uninstall on the other (user account) where Rapport was installed.  So I logged out of my Admin account and logged in to my user account, uninstalled Rapport (from Control Panel | Programs and Features), logged out of my user account, logged back into my Admin account, and then installed Rapport (1205.8).  Next I rebooted and logged in to my user account and tested Adobe Flash Player in Firefox (at http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html).  As I said, all was well then. ... View more

I just confirmed the problem with Trusteer. (I was impressed with the speed of their on-line chat service.) They are aware of the problem and are presently working on a fix. They will notify me by e-mail when the fix is available. For anyone using Trusteer Rapport who is experiencing this problem, I recommend contacing them to get on their notification list. In the interim, they recommended that I unistall Rapport. I'm actually just using WinPatrol to (temporarily) disable it from starting. ... View more

Windows 7/64. It worked for me too.  I didn't even need to restart. I just closed FF, stopped Rapport, restarted FF and all was well again. I plan to contact Trustee Rapport about the issue. ... View more